Shipping Policy
At IZELS, we aim to process and ship your orders safely and as quickly as possible. This Shipping Policy explains our order processing, dispatch, delivery timelines, shipping charges, and related terms.
By placing an order with IZELS, you agree to this Shipping Policy.
1. Order Processing Time
Order processing time depends on the type of product ordered.
Ready stock products are usually processed within 1–3 working days.
Personalised, customised, handmade, laser-cut, printed, acrylic, MDF, wood, paper, or made-to-order products may take 3–7 working days or longer, depending on the product design, quantity, and customisation requirements.
Bulk orders, festive orders, wedding orders, corporate orders, or special customisation orders may require additional processing time.
2. Shipping Time
After dispatch, delivery usually takes:
Metro cities: 2–5 working days
Other cities: 4–7 working days
Remote locations: 7–10 working days or more
Delivery timelines are estimates and may vary due to courier delays, weather conditions, holidays, strikes, natural events, high festive demand, incorrect address, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges may vary depending on:
Product type
Product weight
Order value
Delivery location
Shipping method
Courier partner
Shipping charges, if applicable, will be shown at checkout or communicated before order confirmation.
4. Delivery Partners
We ship orders through trusted courier and logistics partners. Courier partner selection depends on serviceability, location, product type, and delivery speed.
Once your order is shipped, tracking details will be shared through email, SMS, WhatsApp, or website order updates, wherever available.
5. Incorrect Address or Contact Details
Customers must provide a complete and correct shipping address with pincode and working phone number.
IZELS will not be responsible for delayed, failed, or returned deliveries due to:
Incorrect address
Incomplete address
Wrong pincode
Wrong phone number
Customer not available
Customer refusing delivery
Courier unable to contact customer
If an order is returned to us due to incorrect details or failed delivery, reshipping charges may apply.
6. Delivery Attempts
Courier partners usually make delivery attempts as per their policy. If the customer is unavailable or unreachable, the package may be returned to IZELS.
In such cases, the customer may have to pay additional shipping charges for resending the order.
7. Delayed Delivery
We try our best to deliver orders within the estimated timeline. However, delays may happen due to courier issues, festive rush, natural events, public holidays, remote locations, or unavoidable circumstances.
IZELS will not be liable for delays caused by courier companies or external factors after dispatch.
8. Damaged Package on Delivery
If the package appears damaged, torn, wet, opened, or tampered with at the time of delivery, please do not accept the package or clearly mention the issue to the courier person.
For any damage claim, a complete unboxing video is mandatory.
9. International Shipping
Currently, international shipping may be available only for selected products or bulk orders. Charges, delivery timelines, customs duties, taxes, and import fees may vary by country.
Customers are responsible for any customs duties, import taxes, or local charges applicable in their country.
10. Bulk & Corporate Orders
Shipping timelines for bulk, corporate, wedding, festive, or customised orders will be shared separately based on order quantity, design approval, production timeline, and delivery location.
11. Order Tracking
Once your order is shipped, tracking details will be shared with you. Customers can use the tracking link to check delivery status.
In case of tracking delays or courier issues, please contact us and we will help coordinate with the courier partner.
12. Contact for Shipping Queries
For shipping-related queries, please contact:
IZELS
Email: izels.com@gmail.com
Website: www.izels.com
Location: Mumbai, Maharashtra, India