Privacy Policy

At IZELS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.izels.com, place an order, contact us, or interact with us through our website, WhatsApp, social media, or other official channels.

By using our website or placing an order with IZELS, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information from you:

Name
Email address
Mobile number
Billing and shipping address
Order details
Payment confirmation details
Customisation details such as names, photos, dates, messages, logos, or design preferences
Communication details shared through WhatsApp, email, website forms, or social media
Website usage data such as cookies, device information, browser type, and pages visited

2. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders
To customise personalised products
To contact you regarding your order
To provide customer support
To send shipping and tracking updates
To improve our website, products, and services
To share offers, promotions, and product updates, only where permitted
To prevent fraud, misuse, or unauthorized transactions
To comply with legal and regulatory requirements

3. Customisation Data

For personalised products, customers may share names, photos, logos, dates, messages, or other details. These details are used only to create and process your order.

By sharing such content, you confirm that you have the right to use the image, name, logo, or content provided to IZELS.


4. Payment Information

We do not store your complete debit card, credit card, UPI, net banking, or wallet details. Payments are processed securely through trusted third-party payment gateways.

Payment-related information is handled as per the security and privacy policies of the respective payment service provider.


5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share necessary information with trusted third parties such as:

Courier and logistics partners
Payment gateways
Website hosting providers
Marketing and communication tools
Legal or government authorities, if required by law

Such sharing is done only to complete your order, provide services, or comply with legal requirements.


6. Cookies

Our website may use cookies to improve your browsing experience, remember preferences, analyse website traffic, and show relevant content or advertisements.

You may disable cookies through your browser settings, but some website features may not function properly.


7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee complete security.

Customers are responsible for keeping their login details and account information confidential.


8. Marketing Communication

We may send you updates about new products, offers, discounts, or promotions through email, SMS, WhatsApp, or social media.

You may opt out of promotional communication by contacting us or using the unsubscribe option wherever available.


9. Customer Reviews & Images

If you share product photos, reviews, testimonials, or feedback with IZELS, we may use them on our website, social media, advertisements, or promotional material.

If you do not want us to use your review or image, please inform us in writing.


10. Data Retention

We may retain your order details and personal information for business, legal, tax, accounting, customer service, and record-keeping purposes.

Customisation files may be stored for a limited period to help with repeat orders, corrections, or customer support.


11. Third-Party Links

Our website may contain links to third-party websites such as payment gateways, courier tracking pages, social media platforms, or marketplaces.

IZELS is not responsible for the privacy practices, content, or policies of third-party websites.


12. Your Rights

You may contact us to request access, correction, or deletion of your personal information, subject to legal and business requirements.


13. Changes to Privacy Policy

IZELS reserves the right to update or modify this Privacy Policy at any time. Changes will be effective once posted on the website.


14. Contact Us

For any privacy-related questions, please contact:

IZELS
Email: izels.com@gmail.com
Location: Mumbai, Maharashtra, India