Return & Refund Policy

At IZELS, every product is carefully crafted, quality-checked, and securely packed before dispatch. As many of our products are personalised, customised, handmade, laser-cut, printed, or made-to-order, returns, refunds, and replacements are accepted only under the conditions mentioned below.

By placing an order with IZELS, you agree to this Return & Refund Policy.

A return, replacement, or refund request will only be accepted if:

• The product received is damaged during transit.

• The product has a manufacturing defect.

• An incorrect product was delivered.

• The product is significantly different from the confirmed order.

Returns are accepted only for new and unused products that are returned in their original packaging with all accessories and invoice (where applicable).

Products that are used, damaged after delivery, altered, or returned without original packaging are not eligible for return or replacement.

Customers must notify IZELS of any damaged, defective, or incorrect product within 3 days of delivery.

Requests received after this period may not be accepted.

The following products cannot be returned or refunded:

• Personalised products

• Customised name products

• Photo engraved products

• Made-to-order products

• Laser-cut customised products

• Acrylic, MDF, wooden, paper, or printed products made according to customer-provided details

• Products containing incorrect names, dates, spellings, photos, logos, or messages submitted by the customer

• Products damaged due to misuse, mishandling, improper storage, or normal wear and tear

Approved returns must be sent by mail.

Customers should not return any product without prior approval from IZELS.

Once your request is approved, our team will provide the return shipping instructions and return address.

If the return is approved due to a damaged, defective, or incorrect product supplied by IZELS, appropriate return instructions will be provided.

Where applicable, customers may be required to bear the return shipping charges unless the issue is caused by an error on the part of IZELS.

IZELS does not charge any restocking fee on approved returns.

Claim Process

To submit a return or replacement request, please email us within 3 days of delivery with:

• Order ID

• Clear photographs of the product

• Clear photographs of the outer packaging

• Clear photograph of the shipping label

• Complete unboxing video from the sealed package opening until product inspection

The unboxing video is mandatory for claims relating to damaged, missing, or incorrect products.

Replacement & Refund Process

After receiving your claim, our team will inspect the submitted details.

If the claim is approved, IZELS may offer one of the following:

• Replacement of the same product

• Repair or correction (where applicable)

• Store Credit

• Refund (only when replacement is not possible)

The final resolution will be determined by IZELS after verification.

Refund Processing Time

Approved refunds will be processed to the original payment method within 7 working days.

Actual credit timelines may vary depending on your bank or payment gateway.

Order Cancellation

Orders may only be cancelled before they are processed, customised, packed, or shipped.

Personalised, customised, and made-to-order products cannot be cancelled once production has started.

Minor differences in colour, engraving, laser cutting, print placement, handmade finishing, texture, material shade, or size are natural characteristics of customised and handmade products and shall not be considered manufacturing defects.

Contact Us

For any return, replacement, or refund request, please contact:

IZELS
Email:  hello@izels.com (or use the email address you officially support if different)
Website: https://izels.com
Location: Mumbai, Maharashtra, India